Frequently Asked Questions
Medline Mom & Baby strives to provide you with the highest quality customer service and support. To better assist you in your search for the perfect pump, we have provided answers to our frequently asked questions and concerns.
About Medline Mom & Baby
Why should I order my breast pump through Medline Mom & Baby?
Here at Medline Mom & Baby, we’re committed to helping make your breastfeeding experience a positive one. Leveraging our expertise in health insurance and medical equipment, our team works to determine your exact coverage and benefits based on your specific insurance plan so that you get the breast pump that best suits your lifestyle and breastfeeding goals.
Our process is fast and easy. Medline Mom & Baby handles contacting your health insurance provider and your physician on your behalf, meaning your top-of-the-line breast pump is typically shipped to you with little to no out-of-pocket expense.
Which breast pumps are available from Medline Mom & Baby?
We offer a wide selection of premium pumps from the major brands moms know and trust. The following pumps are available through Medline Mom & Baby.
*Not all insurance plans provide coverage for breast pump purchases. Your breast pump selection may vary depending on your insurance.
Do you offer accessories for my breast pump?
Yes! We offer a wide range of breast pump accessories including carrying bags, nursing pads, breast milk storage bags and more. Breast pump accessories are not typically covered by your insurance plan. Please visit our Health and Wellness site for other breast feeding and baby needs like our baby diapers and get 15% off your first order by using NewMom15OFF.
Benefits & Coverage
What’s the new legislation about breast pumps?
The U.S. Department of Health and Human Services, has adopted guidelines for several women-specific health services to be covered by health plans. These services include “breastfeeding equipment and counseling for pregnant and nursing women.” Read more about this legislation here.
What breastfeeding benefits are covered through insurance?
Health insurance providers must offer breastfeeding support, counseling and equipment for the duration of breastfeeding. While your health insurance plan must offer coverage of breast pumps, it may not cover the entire cost—the percent of coverage and copays vary, depending on your health insurance provider and plan.
Contact your insurance provider to learn more about your specific benefits and coverage.
Will there be a co-insurance or co-pay for my breast pump?
Although percent of coverage and copays may vary depending on your health insurance provider and plan, in the majority of cases, breast pumps are covered at 100%. Breast pumps are not applied to your deductible. Medline Mom & Baby will verify your insurance coverage and get a quote from your provider prior to shipping.
Why can’t get I my breast pump now?
Your insurance provider determines when we are able to process and ship your breast pump order. Although many insurance plans do not have any restrictions, some plans require that we wait 30 to 60 days prior to your due date before processing your order.
What if my insurance provider denies coverage?
According to the U.S. Department of Health and Human Services, health insurance plans must provide comprehensive breastfeeding support, counseling and equipment for the duration of breastfeeding. However, there are some instances in which your insurance provider may deny the purchase of a pump through Medline Mom & Baby including:
- Your insurance plan has not yet renewed
- You have a self-funded plan which may have opted out of these benefits
- Your plan only covers rentals, hospital-grade or manual breast pumps
If you are denied coverage, refer to your policy or contact your insurance provider for more information.
Ordering My Breast Pump
How do I get a free, insurance-provided breast pump from Medline Mom & Baby?
With our three-step process, ordering your breast pump is easier than ever. Simply use our convenient online form to place your breast pump order, and we’ll handle the rest!
When can I order a breast pump?
Although you can order a breast pump any time during your pregnancy, Medline Mom & Baby may not be able to process your order until 30 to 60 days before your due date. Depending on your insurance plan, you may be eligible to receive a breast pump before your baby is born and up to a year after delivery.
Do I need to get a prescription from my doctor before ordering a breast pump from Medline Mom & Baby?
Some insurance providers require a physician’s order to receive a breast pump. If you already have a paper copy of your breast pump prescription, please scan and upload a copy to our order form to help us process your order more quickly.
If not—don’t worry! One of our Medline Mom & Baby Care Specialists will contact your doctor on your behalf during our order verification process. In the event your doctor does not respond in a timely manner, we may contact you for assistance in securing your prescription.
Do I need to enter my primary care physician or OB/GYN on the order form?
We require you provide your primary care physician. If you do not have a primary care physician, then please provide your OB/GYN. Once you submit your order, our team of breast pump specialists will contact your doctor to request a breast pump prescription.
How soon will I receive my pump?
This will vary depending on your health insurance plan’s guidelines.
After submitting your information, our Medline Mom & Baby Care Specialists will reach out to your doctor to request a breast pump prescription and to your insurance provider to verify coverage. This process may take 7-10 business days.
Once verified and approved, your selected breast pump will be processed and shipped. In most instances, total processing and delivery time takes approximately 4-7 business days. Some insurance plans require that we wait to process the order 30 to 60 days prior to your due date or that your baby has been born before we can ship the breast pump.
How do I check the status of my breast pump order?
Easily check the status of your breast pump order by calling us at 1-866-356-4997 or send an email to firstname.lastname@example.org.
Please note that it can take up to two weeks for our team of breast pump specialists to verify your insurance, obtain a prescription from your doctor and process your order for shipment. Medline Mom & Baby will contact you if any additional information is needed.
What is your return policy?
Because breast pumps are a personal hygiene product, all sales of breast pumps and accessories are considered final and no returns will be accepted.
If you suspect a manufacturer defect or other warranty issue or if your breast pump is not working properly, please contact the manufacturer’s number listed with the product information for more information and to troubleshoot the problem.
Can I pay to upgrade my insurance-provided breast pump?
We do not offer the option to upgrade your breast pump but do offer a wide selection of premium breast pumps based on what is provided by your insurance plan.
What if the breast pump I want isn’t available through Medline Mom & Baby?
We only offer certain breast pump brands and models. If the breast pump you’d like isn’t listed here, please contact your health insurance provider to ask about another medical supplier who many have your desired brand and model available.
My breast pump is defective. What should I do?
For any questions or concerns regarding the maintenance of your breast pump, please call the manufacturer’s number listed with the product information.
Are accessories covered under my insurance plan?
Typically, accessories are not covered by your insurance provider unless they are included with the breast pump as part of the product offered by Medline Mom & Baby. Contact your provider directly for questions about insurance-covered accessories.
You can visit our Health and Wellness site for other breast feeding and baby needs like our baby diapers and get 15% off your first order by using NewMom15OFF.
Will Medline bill my insurance directly?
Yes, Medline has a portfolio with over 600 contracted insurance plans nationwide including State Medicaid.
If I need support, breast feeding tips or product related support, assistance and troubleshooting?
Where can I get more information about breast pumps and accessories?
Please note that the retail versions of the breast pumps on the manufacturer sites may be different from the breast pumps offered through Medline Mom & Baby. Our breast pumps arrive with everything you need to start pumping immediately—some accessories are not included.
Need Help? We’ve got you covered.
Contact us Monday through Friday, 7 a.m. to 6 p.m. CT.
Our knowledgeable, caring staff is available to answer any questions you may have and guide you through every step of the process.